Terms of Service

Last Updated: May 29, 2025

Introduction

These terms constitute a legal agreement between you and Folki AB ("Folki," "we," or "us"). Your use of joinfolki.com (the "Site") and the services made available on the Site ("Services") is subject to these Terms of Service (these "Terms"). By using the Site and any of our Services, you:

Acknowledge that you have read and understood these Terms
Agree to be bound by these Terms
Agree to our Privacy Policy (joinfolki.com/privacy)
Commit to comply with all applicable laws and regulations

License to use our services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to use our Services. This license includes the right to use our Services for both personal and commercial purposes, subject to your subscription plan and these Terms.

Intellectual property rights

Our rights

Folki AB owns and retains all rights, title, and interest in and to:

Brand elements

The "Folki" name and brand
The "joinfolki.com" domain name and all related domains and variants
All Folki logos, designs, and visual elements
All marketing materials and website content

Platform elements

The Site architecture and design
All platform features and functionalities
Our proprietary algorithms and systems
The user interface and experience design
All documentation and supporting materials

Website content

All text, graphics, and media on joinfolki.com
Blog posts, documentation, and guides
Marketing materials and promotional content
Interface elements and design components

These elements are protected by copyright, trademark, trade dress, patent laws, and other intellectual property rights.

Clear distinction of rights

To be explicitly clear, while Folki owns all rights to the platform and brand elements described above, this ownership is entirely separate from and does not extend to:

Your business data and brand information
Content you create or optimize using our platform
Your websites, stores, and digital properties
Custom optimization strategies and implementations
Your marketing materials and content strategies
Business intelligence and insights derived from our reports

User rights

Folki makes no claim to ownership of:

Content you optimize or create using our Services
Your business strategies and marketing approaches
Your website content and digital assets
Insights and actions derived from our reports
Your brand identity and positioning

Usage rights

You may freely:

Use our insights and reports for commercial purposes
Implement optimization strategies across your properties
Share reports within your organization
Apply learnings to your marketing and content strategies
Combine our insights with other data sources

To be explicitly clear:

Folki places no restrictions on how you use optimization insights
You are free to implement recommendations without attribution requirements
No licenses or royalties are owed for using our reports and recommendations
Your content and optimization strategies remain fully yours
You can combine our insights with other tools and services

Data usage, training, and learning

We collect and process data from your use of the Services to improve our platform, provide support, and enhance user experience. While our Privacy policy contains detailed information about data collection and processing, this section outlines how we use your data within our Services.

Service improvement and training

Your use of our platform contributes to its continuous improvement. We analyze search queries, optimization patterns, and usage data to enhance our AI systems and improve the accuracy of GEO reports and recommendations. This analysis helps us understand how businesses optimize for AI search, enabling us to improve our analytics and identify emerging trends.

We specifically use this data to:

Train and refine our AI systems to better understand business needs and generate more accurate SEO/AEO recommendations
Enhance the quality and accuracy of GEO reports through pattern analysis and learning
Optimize platform performance based on real-world usage patterns
Identify and resolve technical issues through systematic analysis
Develop new features and capabilities based on user needs and emerging AI search trends

Support and operational uses

We utilize collected data to provide comprehensive support and maintain optimal platform operations. This includes monitoring system performance, analyzing error patterns, and generating internal reports that help us maintain and improve service quality. Our support team uses this information to:

Provide more effective technical assistance by understanding common issues and usage patterns
Monitor and maintain platform stability and performance
Generate insights that help improve our documentation and user guides
Create aggregate usage statistics for service optimization
Develop internal analytics that guide platform improvements

Enterprise plan considerations

Enterprise customers receive enhanced data protection and control. For these users:

We explicitly waive our right to use their data for training purposes
Custom data handling agreements are available
No sharing with third parties occurs without explicit consent

Data retention and management

We maintain clear policies regarding data retention and management:

Data is retained only as long as necessary for the purposes described above
You may request data deletion subject to our retention policies and technical feasibility
Some data may be retained for compliance purposes

Our commitment to responsible data usage

We are committed to responsible data usage practices that balance platform improvement with user privacy and trust. This includes:

Implementing strict data access controls
Regular security audits and compliance checks
Employee training on data handling
Transparent data usage practices
Regular policy reviews and updates

For complete details about data collection, processing, and your privacy rights, please refer to our Privacy policy at joinfolki.com/privacy.

User accounts and content

Account creation and management

You may create an account to use our Services
You are responsible for maintaining account security
Currently, account deletion must be requested via support
We reserve the right to terminate accounts that violate these Terms

User content and data

You may provide data and information including but not limited to:

Business information and brand details
Website URLs and content for analysis
Search queries and optimization goals
Competitor information for tracking
Content for SEO/AEO optimization

You represent that:

You have all necessary rights to provide such information
Your data does not violate any laws or third-party rights
You are solely responsible for the accuracy of your data

Services and pricing

Plans and limits

Free plan: 5 AI chat messages per day, 30 messages per month
Paid plans: As described at https://joinfolki.com/pricing
Usage limits reset at the start of each month
We reserve the right to modify plans, features, and pricing at any time

Support services

Available only to Scale and Enterprise plan subscribers
Contact via support@joinfolki.com
Limited to platform-related issues and optimization guidance
Does not include custom SEO consulting or content creation services
Subject to our capacity and availability

Subscription / Payment terms

Our service is subscription-based with recurring monthly billing
Subscriptions automatically renew at the end of each billing period
No annual billing options currently available

Fulfillment and Service Policies

Service Delivery

Access to our platform is granted immediately upon successful payment processing
You will receive login credentials via email
If you experience any issues with access, contact support@joinfolki.com

Refund Policy

All payments are non-refundable unless otherwise determined by us
In cases where refunds are approved, they will be processed to the original payment method
Refunds may be considered in cases of:

Billing errors
Duplicate charges
Other circumstances at our sole discretion

Cancellation Policy

How to Cancel

You can cancel your subscription at any time by:

Navigating to your Profile
Selecting Plans & Billing
Clicking Manage Subscription
Selecting Cancel

Cancellation Terms

Your subscription remains active until the end of the current billing period
You will continue to have full access until the end of your paid period
Your subscription will not automatically renew after cancellation
Any unused message credits expire at the end of the subscription
No partial refunds are provided for unused portions of the billing period

Digital Service Notice

As a digital service providing access to our AI software engineering platform, traditional return policies do not apply
All sales are final unless otherwise specified in these terms

DMCA compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). For any DMCA-related issues, contact us at feedback@joinfolki.com with:

Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material
Your contact information
A statement of good faith belief in the infringement
A statement of accuracy under penalty of perjury

Prohibited uses

You explicitly agree not to:

Reverse engineer the Services or our algorithms
Use automated tools or bots to scrape data without permission
Attempt to access unauthorized areas of the Services
Use the Services for illegal activities or spam
Create multiple free accounts to circumvent usage limits
Use the Services in a way that could harm other users
Submit malicious data or attempt to manipulate our systems
Attempt to overwhelm or crash our systems
Resell or redistribute our reports without authorization
Use our Services to harm competitors or spread misinformation

Folki may never be used to promote businesses or activities subjected to sanctions or other export restrictions, or that are in any other way not compliant with the laws of the jurisdiction that Folki or the user operates in. Folki may also never be used in regions, or by anyone subject to sanctions or export restrictions.

Promotions and feedback

Promotions

We may offer promotions, contests, or sweepstakes, which may have additional terms and conditions.

User feedback

We welcome feedback and suggestions
We may implement any feedback without compensation
Providing feedback grants us a perpetual, worldwide license to use it
No credit or compensation is due for implemented suggestions

Disclaimer of warranties

YOUR USE OF THE SITE, SERVICES AND ALL FOLKI CONTENT IS ENTIRELY AT YOUR OWN RISK. THE PLATFORM, SERVICES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY GUARANTEES. TO THE FULLEST EXTENT PERMITTED BY LAW, FOLKI AND OUR SUPPLIERS AND LICENSORS EXPLICITLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO GUARANTEES REGARDING THE ACCURACY, RELIABILITY, OR USEFULNESS OF THE PLATFORM, SERVICES, OR ANY FOLKI CONTENT, AND YOUR USE OF THESE IS ENTIRELY AT YOUR OWN RISK. ANY MATERIALS OR RESULTS YOU DOWNLOAD OR ACCESS THROUGH OUR PLATFORM OR SERVICES IS OBTAINED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY SYSTEM DAMAGE OR DATA LOSS THAT MAY RESULT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY US OR THROUGH OUR PLATFORM OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. CERTAIN JURISDICTIONS MAY PROHIBIT SUCH WARRANTY DISCLAIMERS, SO SOME OR ALL OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of liability

FOLKI, ALONG WITH ITS AFFILIATES, AGENTS, OFFICERS, EMPLOYEES, SUPPLIERS AND LICENSORS, SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF SUCH POSSIBILITY), ARISING FROM YOUR USE OF OR INABILITY TO USE OUR PLATFORM, SERVICES, OR FOLKI CONTENT. UNDER NO CIRCUMSTANCES WILL FOLKI BE HELD RESPONSIBLE FOR ANY DAMAGES OR LOSSES RESULTING FROM UNAUTHORIZED ACCESS, SECURITY BREACHES, OR INTERFERENCE WITH OUR PLATFORM, SERVICES, OR YOUR ACCOUNT.

TO THE MAXIMUM EXTENT ALLOWED BY LAW, FOLKI ACCEPTS NO LIABILITY OR RESPONSIBILITY FOR:

Content errors, inaccuracies, or omissions in any form
Personal injury or property damage resulting from your use of our platform or services
Unauthorized access to our servers or your personal information
Service interruptions, transmission failures, or platform unavailability
Malicious software or code that may be transmitted through our platform
Any errors, losses, or damages arising from the use of our content or services

AI-GENERATED RECOMMENDATIONS AND REPORTS THAT:

Do not guarantee improved search rankings or visibility
Fail to meet your specific business goals or expectations
Do not achieve your intended SEO/AEO objectives
Become outdated due to changes in AI search algorithms
Provide inaccurate analysis or predictions
Result in any form of business loss or missed opportunities

AI SYSTEM LIMITATIONS OR FAILURES, INCLUDING:

Incorrect or incomplete optimization recommendations
Misunderstanding of your business requirements or queries
Generation of non-optimal SEO/AEO strategies
Inconsistencies in report quality or analytics
Failures to predict AI search algorithm changes
Inaccurate competitor analysis or market insights

Platform-related issues such as:

Temporary or permanent service unavailability
Slow response times or performance degradation
Loss of saved projects or conversation history
Interface bugs or usability issues
API failures or inconsistencies
Authentication or authorization problems

BUSINESS IMPACT RESULTING FROM:

Reliance on our recommendations for marketing strategies
Time or resources spent implementing optimization suggestions
Missed business opportunities or revenue targets
Lost search visibility or brand recognition
Changes in AI search algorithms affecting your rankings
Competitor actions or market dynamics
Customer acquisition costs or conversion rates

THIRD-PARTY RELATED ISSUES:

Changes in AI search platforms (ChatGPT, Perplexity, etc.)
Algorithm updates affecting search visibility
Third-party data source accuracy or availability
Changes in external APIs or tracking services
Conflicts with other SEO or marketing tools

DATA-RELATED CONCERNS:

Loss of report history or optimization data
Inaccuracies in competitor tracking or analytics
Training data biases affecting recommendation quality
Incorrect analysis of business or market data
Data privacy or compliance considerations

THIS LIST IS NOT EXHAUSTIVE, AND FOLKI'S LIMITATION OF LIABILITY EXTENDS TO ALL POSSIBLE ISSUES, WHETHER LISTED HERE OR NOT, ARISING FROM THE USE OF OUR AI-POWERED PLATFORM AND SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY AND THAT OF OUR SUPPLIERS AND LICENSORS, ARISING FROM OR RELATING TO YOUR USE OF THE PLATFORM, SERVICES, AND FOLKI CONTENT (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE TYPE OF CLAIM OR LEGAL THEORY, EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM. IF YOU RESIDE IN CALIFORNIA, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE. SOME JURISDICTIONS DO NOT PERMIT LIABILITY LIMITATIONS FOR CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT FULLY APPLY TO YOU.

Indemnification

You agree to defend, indemnify, and hold harmless Folki, including our officers, directors, employees, agents, licensors, affiliates, and representatives, from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from:

Your use of our platform and services
Breach of these Terms
Infringement of third-party rights
Marketing campaigns, content, or strategies implemented based on our recommendations
Any business data or information you submit through our services
Your interactions with competitors or other businesses

Legal notices and governing law

Our platform and services operate from our offices in Göteborg, Sweden. We make no claims about the appropriateness or availability of the services for use in other locations. Users accessing our platform from other jurisdictions do so voluntarily and must comply with all applicable local laws.

These Terms shall be governed by Swedish law, excluding conflicts of law principles. Any disputes related to these Terms or your use of our platform must be brought exclusively in the courts of Göteborg, Sweden, and you consent to the personal jurisdiction of these courts. Our failure to exercise any right or provision of these Terms doesn't constitute a waiver unless we acknowledge it in writing. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

Contact information

For any questions regarding these Terms, contact us at:

Email: feedback@joinfolki.com

Address: Ingenjörsgatan 8a, Göteborg, Sweden